Step 1: Power Off and Disconnect the Device
- Switch off your Shot Scope device.
- Remove the device from your phone or tablet’s Bluetooth settings:
Go to Settings > Bluetooth, find your Shot Scope device, and remove it from the list.
Step 2: Log Out of the App
- Log out of the Shot Scope app manually. (Note: Simply closing the app doesn't log you out.)
- Hard close the app on your phone or tablet.
Step 3: Reopen the App and Log In
- Open the Shot Scope app again.
- Log in using your email address and password.
Step 4: Reconnect the Device
- Switch your Shot Scope device back on.
- Connect the device to the app again.
Step 5: Retry the Sync
- Start the sync process again.
Additional Tips:
- Strong Wi-Fi Connection: Make sure your Wi-Fi connection is stable and strong during the sync.
- Proximity: Keep the Shot Scope device and your phone/tablet close to each other to avoid connectivity issues.
- Avoid Interruptions: Leave the Shot Scope app open until the sync is complete to avoid any interruptions.
If the issue persists, please reach out to our support team at support@shotscope.com for further assistance.